Hotels.com reviews are written by guests who stayed at hotels booked through Hotels.com.
Hotel software and hospitality groups use Hotels.com review data to follow guest sentiment across booking channels for each property.
Reviewer, review site, date, star rating, review text and owner response, in the same format as every other supported site, plus the location each review belongs to.
Yes. Replies are posted to Hotels.com once the business owner connects the account through the connection page.
Yes. Shout About Us requests removal using Hotels.com's own policy reasons. Hotels.com makes the final decision.
Set by your plan, from real time to once per month. Webhooks report new, updated and deleted reviews immediately or in batches every 1 to 12 hours.
One API for Hotels.com and 80+ other review sites, so you build one integration instead of one per site.
Every review arrives in the same format: reviewer, site, date, rating, text and owner response.
Webhooks tell your platform when a review is collected, updated or deleted.
Reply posting, review requests and removal requests run through the same API.
The review management API
for marketplaces & platforms