Facebook reviews, shown as recommendations, appear on a business's Facebook Page, where customers say whether they recommend the business and why.
Platforms for local businesses, restaurants, fitness studios and agencies use Facebook review data to monitor recommendations next to Google reviews and reply from one place.
Reviewer, review site, date, star rating, review text and owner response, in the same format as every other supported site, plus the location each review belongs to.
Yes. Replies are posted to Facebook once the business owner connects the account through the connection page.
Yes. Shout About Us requests removal using Facebook's own policy reasons. Facebook makes the final decision.
Set by your plan, from real time to once per month. Webhooks report new, updated and deleted reviews immediately or in batches every 1 to 12 hours.
One API for Facebook and 80+ other review sites, so you build one integration instead of one per site.
Every review arrives in the same format: reviewer, site, date, rating, text and owner response.
Webhooks tell your platform when a review is collected, updated or deleted.
Reply posting, review requests and removal requests run through the same API.
The review management API
for marketplaces & platforms