Better Business Bureau (BBB) reviews appear on BBB business profiles, which many customers check before hiring a contractor or service provider.
Home services, contractor and local business platforms use BBB review data to show a business's reputation next to its Google and Facebook reviews.
Reviewer, review site, date, star rating, review text and owner response, in the same format as every other supported site, plus the location each review belongs to.
Yes. Replies are posted to BBB once the business owner connects the account through the connection page.
Yes. Shout About Us requests removal using BBB's own policy reasons. BBB makes the final decision.
Set by your plan, from real time to once per month. Webhooks report new, updated and deleted reviews immediately or in batches every 1 to 12 hours.
One API for BBB and 80+ other review sites, so you build one integration instead of one per site.
Every review arrives in the same format: reviewer, site, date, rating, text and owner response.
Webhooks tell your platform when a review is collected, updated or deleted.
Reply posting, review requests and removal requests run through the same API.
The review management API
for marketplaces & platforms