Articles from the Shout About Us team on review management, review data and building review products.
Pricing models, cost drivers and build-vs-buy for platforms, plus Shout About Us pricing: $0.50 to $3.00 per location per month plus usage.
Google removes reviews with or without a flag. If your reports count every disappearance as a win, you can't tell what your removal process did.
Google pauses reviews on spam spikes, and US and UK regulators penalize bad review practices. What platforms sending review requests need to know.
A review feed is only the starting point. Five decisions help platform teams scope the work, compare build versus buy and plan for life after launch.
Google, Facebook, Yelp, Tripadvisor, OpenTable, delivery apps and niche guides: the restaurant review sites that matter and how to manage them.
What Google does after you report a review, how to check status and appeal, and how platforms handle removal for many locations.
How to add, import, verify and manage many locations in Google Business Profile, and how franchisors and platforms pull reviews per location.
How to get, monitor, answer and report Google reviews, and how platforms manage them across many locations by API.
Build vs. buy, site coverage, pricing models, compliance and the questions to ask before choosing a white-label review management vendor or API.
49 verified online review statistics for 2026 on owner responses, star ratings, trust, fake reviews and recency, each linked to its original source.
Replying to reviews helps local SEO a little, mostly indirectly. What Google says, what 2026 ranking research shows, and how to use keywords.
Nine ways to cut review response time: queues, triage, AI drafts, approval rules and posting by API, plus how to clear a backlog.
The 36 review sites that matter by industry, from Google, Yelp and Facebook to Healthgrades and DealerRater, and how platforms pull them by API.
Templates vs AI vs human review replies: how to personalize at scale, and the guardrails AI replies and sensitive reviews need.
Yes. What Google, Facebook and Yelp allow when you edit or delete an owner reply, how to do it, and what it means for a reply integration.
Paying for positive reviews breaks the FTC's fake review rule and every major site's policy. What's banned, the penalties, and what platforms must do.
How to reply to 1, 2 and 3-star reviews, with example replies, guardrails for AI drafts, and how platforms handle negative reviews at scale.
How to reply to 4 and 5-star reviews with example replies, mistakes to avoid, and how platforms reply to positive reviews at scale.
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