May 2, 2024
12 minutes

4 Top Google Review Software for 2024

The best software options and online platforms for managing Google reviews in 2024 are:

  1. Shout About Us 
  2. NiceJob
  3. Podium
  4. ReviewTrackers 

To help you compare your options, we've included a brief overview of each platform, along with some of its key features, pricing, benefits, and user ratings on platforms like G2 and Capterra. 

You'll also find a comparison table at the end of this guide. 

1. Shout About Us 

Shout About Us is an easy-to-use, all-in-one platform for managing your business's online reviews. It is 100% cloud-based, so you don't have to worry about maintaining software and can use it from any device or location.

Here are some of the platform's main use cases for businesses:

  • Review Monitoring — We monitor Google and 75+ additional platforms for new reviews, ensuring you'll never miss an opportunity to respond to customer feedback
  • Review Generation — Get more reviews and improve your brand's online reputation by sending your customers automated, personalized review requests via text/SMS, email, or in-store campaigns
  • Review Response — We respond to your customers in under 24 hours with human-written or AI-generated replies through our ResponseScribe service
  • Review Removal — Our team takes care of flagging and reporting negative reviews that violate community guidelines on review platforms like Google, Yelp, Facebook, and Tripadvisor 

Features

  • Automated text and email review request campaigns
  • Intuitive, easy-to-use dashboard
  • Negative review flagging dashboard
  • Personalized responses to customer reviews (available with ResponseScribe)
  • QR codes and review widgets
  • Real-time review monitoring across 75+ platforms
  • Reporting and data insights 
  • Review sentiment analysis
  • Social posting tools  

Pricing

Shout About Us offers three affordably priced plans to fit every size organization and budget: 

  • ReviewNavigator — $19 per location, per month (includes review generation, monitoring, and flagging) 
  • ResponseScribe — $29 per location, per month (enables your business to respond to reviews with AI-generated or human-written content) 
  • ReviewNavigator Plus — $39 per location, per month (includes all the features of ReviewNavigator, plus ResponseScribe) 

Pros

  • Priced for small businesses
  • Free trial available (ResponseScribe only) 
  • Live customer support available
  • Mobile-friendly
  • Suitable for franchises, chains, and other businesses with multiple locations
  • Supports multiple languages
  • Any review platform can be monitored by request 
  • All of your reviews are pulled into one centralized, searchable dashboard 

User Ratings

  • Google rating — 5.0 out of 5 stars, based on 23 Google reviews 
  • G2 rating — 4.5 out of 5 stars, based on 4 reviews
  • Capterra rating — 5.0 out of 5 stars, based on 12 reviews 

2. NiceJob

NiceJob is an online platform designed to help businesses get more reviews and score more customer referrals. It also enables businesses to create websites, analyze reviews for customer sentiments and trends, and build trust with potential customers by sharing positive reviews on social media.  

Features

  • Automated social media marketing
  • Data insights and reporting
  • Review generation, including SMS/text and email review request campaigns
  • Social proof widgets and social listening tools
  • Tools for sending customers gifts and rewards
  • Website building tools

Pricing

NiceJob offers two plans: “Grow” for $75 per month, or the more comprehensive “Grow + Sites” plan, which includes additional features and costs $174 per month, plus a one-time $399 setup fee. Both plans come with review monitoring features. 

Pros

  • 14-day free trial available 
  • Integrates with more than 1,000 popular apps
  • Offers industry-specific solutions for the home services, professional services, health and wellness, and hospitality industries 

User Ratings

  • Google rating — 4.9 out of 5 stars, based on 1,141 reviews 
  • G2 rating — 4.8 out of 5 stars, based on 305 reviews
  • Capterra rating — 4.9 out of 5 stars, based on 191 reviews
  • TrustRadius rating — 10.0 out of 10 stars, based on 8 reviews

3. Podium

Podium is a mobile-friendly platform that offers various review and reputation management features. Businesses can use It to automatically send out review requests, analyze review trends and data, or generate AI-written review responses. 

Features

  • AI-powered review responses
  • Automated review requests
  • Mobile payment tools like Text to Pay or Tap to Pay (Podium Payments)
  • Review reporting and insights
  • Reviews automatically sync to customer profiles
  • Text marketing features like bulk texts 

Pricing

Podium currently offers three pricing plans. 

The most basic plan, "Core," costs $399 per month and includes "review management with AI responses" and a variety of other features. 

The platform also offers a "Pro" plan for $599 per month, and Podium's most comprehensive solution is the "Signature" plan, which is subject to custom pricing. 

Pros

  • Mobile app available
  • Industry-specific solutions for automotive, health and wellness, home services, and retail businesses, along with solutions designed for large businesses
  • 200+ integrations

User Ratings

  • Google rating — 4.5 out of 5 stars, based on 2,220 reviews 
  • G2 rating — 4.5 out of 5 stars, based on 1,536 reviews
  • Capterra rating — 4.3 out of 5 stars, based on 497 reviews
  • TrustRadius rating — 6.4 out of 10 stars, based on 90 reviews

4. ReviewTrackers

ReviewTrackers has numerous use cases, from customer sentiment and competitor analysis to review generation on sites like Google and Facebook. 

Your business can use ReviewTrackers to "monitor, manage, and collaborate on responding to reviews and social mentions — all from one place."

The platform includes tools for requesting customer reviews, managing your local business listings, and responding to reviews using templates or AI ("Smart Response technology"). 

Features

  • AI-boosted and template-based review responding 
  • Competitor analysis
  • Customer experience analytics
  • Employer brand monitoring, software brand monitoring, and App Store monitoring
  • Local listings management
  • Review generation 
  • Social media monitoring 

Pricing

Pricing isn't currently listed on the ReviewTrackers website. Online sources report that ReviewTrackers costs anywhere from $69 per year to $49 per month. 

Pros

  • Offers enterprise-focused solutions
  • Has a mobile app available 
  • Integrates with 1,000+ apps 

User Ratings

  • Google rating — 4.8 out of 5 stars, based on 105 reviews 
  • G2 rating — 4.6 out of 5 stars, based on 161 reviews
  • Capterra rating — 4.7 out of 5 stars, based on 172 reviews
  • TrustRadius rating — 9.8 out of 10 stars, based on 31 reviews

Why should you try Shout About Us? 

At Shout About Us, we have over 10 years of combined experience managing and responding to over 2 million reviews. We're proud to work with over 10,000 satisfied customers, from small family-owned businesses to nationwide franchises and global brands like Burger King, Chick-fil-A, Denny's, and Kia.

Here's why thousands of brands trust our industry-leading platform to help them get more positive reviews and deliver a best-in-class customer experience: 

  • Fast, easy set-up — We provide personalized support to ensure you get up and running on our system smoothly 
  • Effortless automation — Our team handles every detail of review management for you, from removing and requesting reviews to providing reviewers with custom responses
  • Improved customer retention — Boost customer satisfaction and minimize churn by acting on and responding to customer feedback
  • Better search visibility — Rank higher in local search results and get seen on Google Maps by using ResponseScribe to respond to reviews
  • Detailed reporting and insights — Make profitable, data-guided business decisions with custom reports, review sentiment analysis, and other business insights our platform provides

Google review software comparison table  

Shout About Us NiceJob Podium ReviewTrackers
Stellar features Review monitoring, review generation, and review removal Review generation, website building, social sharing and listening Review generation, mobile payments, text marketing AI-powered review response, review generation
Reporting Yes Yes Yes Yes
Multi-location support Yes Yes Yes Yes
Review sites 75+, including Google Maps and Facebook Google, Facebook, Citysearch, the BBB, and more Google, Facebook, DealerRater, YellowPages, and more 100+
Pricing Plans start at $19 per month Plans start at $75 per month Plans start at $399 per month Custom pricing varies by client
Best for Review and reputation management for small to midsize businesses, multi-location brands, and large enterprises Gathering, sharing, and analyzing online reviews Review generation, text marketing, customer payments and messaging Review generation, AI-generated and template-based review response


Manage Google reviews easily with Shout About Us

Shout About Us lets you automate tasks like requesting Google reviews, tracking when new reviews are published, and flagging bad reviews that violate platform guidelines. 

You can spend less time dealing with online reviews — and more time growing your business. 

Discover a simple, stress-free way to manage reviews and boost your online reputation. Book a Shout About Us demo and get more Google reviews today.

Emily Homrok

Emily Homrok is a freelance copywriter with more than seven years of writing experience. She joined the Shout About Us team as a content strategist in 2020.

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